Grievance procedures

This is an extract from the firm's General Statement of Terms and Conditions of Employment:

11. GRIEVANCE PROCEDURE

11.1 If an employee has any questions or grievances relating to his/her employment, he may seek redress orally or in writing in the following manner:

(a) In the first instance he/she should refer the grievance in writing to the partner to whom he/she is responsible. The matter will be discussed at a meeting which will be convened within five days of the partner receiving the grievance notification. The employee may be accompanied to that meeting by a fellow employee or trade union representative.

(b) If the grievance is not thereby resolved or if the employee considers that he/she has not been fairly treated, he/she may appeal, in writing, within five working days to the Staff Partner. A further meeting will be convened to which the employee may be accompanied by a fellow employee or trade union representative. The Staff Partner will notify the employee of his decision within five days. His decision at this stage is final.

11.2 This procedure applies to individual and collective grievances.