Charter

BKT aims to provide a service of the highest standard, which is characterised as being accessible, practical, hands-on and partner-led.

All members of staff adhere to the firm's charter which sets the following standards of service:

• phone calls to be answered within four rings
• phone messages to be returned by the end of the following day
• emails to be answered within eight working hours
• correspondence to be answered within five working days
• contact to be made regularly with each client
• pre-year end discussion to be held to identify tax and other planning opportunities
• accounts’ meeting to be held within ten days of completing work
• accounts to be despatched within five days of accounts' meeting
• clients to be informed of their tax liabilities immediately tax returns have been completed